Privacy and Cookie Policy

Last Updated: October 28th

Spanish Adventure S.A.S. (“we,” “our,” or “the Company”) is committed to protecting and respecting your privacy. This Privacy and Cookie Policy explains how we collect, use, and safeguard your personal information, as well as how we use cookies on our website.

1. Data Controller

Spanish Adventure S.A.S. is the data controller responsible for your personal data under this policy. You can contact us at:

  • Address: Vereda Peñoles

  • Email: info@spanishadventure.com.co

  • Phone: +57 3105145721

2. Data We Collect

We collect and process personal data necessary to provide you with our services. This may include:

  • Personal Information: Name, email, phone number, and address when you register, make a booking, or contact us.

  • Payment Information: Billing address and payment details, collected through secure third-party processors.

  • Usage Information: IP address, browser type, operating system, and browsing activity collected via cookies (see Section 6).

  • Communication Data: Records of interactions with us, such as inquiries, complaints, or feedback.

3. How We Use Your Data

We process your personal data for the following purposes:

  • Service Provision: To manage bookings, communicate program details, and provide customer support.

  • Payment Processing: To securely handle transactions and comply with financial obligations.

  • Marketing Communications: To send newsletters, promotional offers, and information relevant to Spanish Adventure, with your explicit consent.

  • Improvement of Services: To analyze site usage, track the effectiveness of marketing campaigns, and enhance user experience.

4. Legal Basis for Processing

In compliance with GDPR, we rely on the following lawful bases for data processing:

  • Contractual Obligation: Processing is necessary to fulfill our agreement with you, such as handling bookings and payments.

  • Legitimate Interests: Processing data to improve our Services, provided it does not override your rights.

  • Consent: For marketing purposes, with the option to withdraw consent at any time.

  • Legal Compliance: To fulfill legal and regulatory obligations.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Specific retention periods include:

  • Service Data: Retained for the duration of our relationship and up to five years after service completion.

  • Payment Data: Retained for seven years to comply with financial regulations.

  • Marketing Data: Retained until you withdraw consent.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to provide a tailored experience and analyze website traffic. By using our site, you agree to the use of cookies as described here.

  • Essential Cookies: Necessary for website functionality, such as maintaining session states.

  • Analytical Cookies: To analyze website traffic and improve performance (e.g., Google Analytics).

  • Marketing Cookies: Used for personalized advertising and to track the effectiveness of our campaigns.

Managing Cookies: You can disable non-essential cookies through your browser settings. However, disabling cookies may affect your experience with our Services.

7. Data Sharing and Disclosure

Spanish Adventure S.A.S. does not sell, rent, or trade your personal data. We may share data with:

  • Service Providers: Third-party companies that assist in service provision, such as payment processors and hosting providers, who adhere to GDPR standards.

  • Legal Authorities: In compliance with legal obligations, court orders, or to protect our rights.

8. International Data Transfers

If your data is transferred outside the EEA, we ensure an adequate level of protection by using GDPR-compliant data transfer agreements or recognized legal frameworks, such as the EU-U.S. Data Privacy Framework.

9. Your Rights Under GDPR

As an EEA user, you have the following rights concerning your personal data:

  • Access: To request a copy of your personal data.

  • Rectification: To correct inaccurate or incomplete data.

  • Erasure: To request data deletion, subject to legal obligations.

  • Restriction: To limit processing of your data.

  • Portability: To receive a copy of your data in a structured, machine-readable format.

  • Objection: To object to data processing, particularly for direct marketing.

  • Withdraw Consent: To withdraw consent for processing at any time, without affecting the lawfulness of prior processing.

To exercise these rights, please contact us at info@spanishadventure.com.co. We will respond to your request within one month.

10. Security Measures

We implement robust security measures to protect your personal data, including encryption, secure servers, and access controls. While we strive to safeguard your data, please understand that no method of transmission over the internet is 100% secure.

11. Changes to This Policy

Spanish Adventure S.A.S. reserves the right to update this Privacy and Cookie Policy at any time. We will notify users of significant changes by posting a notice on our website or by other means, where required.

12. Contact Us

For questions or concerns about this policy or to exercise your data rights, please contact us at:

Spanish Adventure S.A.S.
Vereda Peñoles
info@spanishadventure.com.co
+57 3105145721